Refund and Returns Policy

RETURN POLICY:

Customers have 180 days from the date of delivery to request a return for orders placed within the United States only.

Returns are completely free, and no return shipping charges will be applied.
There are no restocking fees.
Items marked as final sale are not eligible for return.

ELIGIBILITY FOR RETURNS:

To qualify for a return, the item must be unused, in its original condition, with tags attached, and returned in the original packaging. A receipt or valid proof of purchase is required.

To initiate a return request, please contact us at support@elitecarry.online. Returns sent without prior approval will not be accepted.

For any questions regarding returns, our support team is available at support@elitecarry.online.

DAMAGES AND ISSUES:

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue promptly.

NON-RETURNABLE ITEMS:

Items labeled as final sale and gift cards are non-returnable.

EXCHANGES:

If you would like to exchange an item, please return the original product first and place a new order for the replacement item.

REFUNDS:

After we receive and inspect your return, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that banks or credit card providers may take up to 15 business days to reflect the refunded amount.

If more than 15 business days have passed and you have not received your refund, please contact us at support@elitecarry.online.

CONTACT INFORMATION:

Brand Name: Elitecarry
Customer Support: 24/7
Business Operating Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Email: info@elitecarry.shop
Physical Address: 1519 Crecent Shores, Ln Seabrook, TX 77586, USA