Shipping Policy
1. TRANSIT, HANDLING & ORDER CUT-OFF TIME:
Order Cut-Off Time:
Orders placed before 4:00 PM (GMT-05:00) Eastern Standard Time (New York) will be processed on the same business day. Orders placed after this cut-off time will be processed on the next business day.
Processing Time:
Orders are usually processed within 1 to 2 business days (Monday to Friday).
Handling & Packaging:
Elitecarry carefully handles and packages all orders to ensure items are delivered in excellent condition.
Transit Time (United States):
Shipping within the United States typically takes 6 to 13 business days (Monday to Friday). Customers will be informed promptly in case of any delays.
Total Delivery Time (United States):
The complete delivery timeframe, including processing and transit, is approximately 7 to 15 business days.
2. SHIPPING CHARGES:
Elitecarry offers free shipping on all orders within the United States, regardless of order value or size. There are no hidden or additional delivery charges.
3. SHIPPING CARRIER INFORMATION:
To ensure safe and reliable delivery, Elitecarry works with trusted shipping partners, including DHL Express, FedEx, UPS, and Deutsche Post.
4. TRACKING:
Order Tracking:
Once your order has been shipped, a confirmation email with tracking details will be sent, allowing you to monitor your shipment in real time. Order status can also be checked through the Track Your Order page.
Tracking Information Availability:
Tracking updates may take 24 to 48 hours to become active after shipment.
5. CANCELLATION:
Cancellation Window:
Customers may request cancellation within 1–2 business days after placing an order. Once the order enters the dispatch stage, cancellation may no longer be possible.
Cancellation Process:
To cancel an order, please contact our customer support team as soon as possible at support@elitecarry.online. Requests will be handled within the permitted timeframe.
6. CONTACT INFORMATION:
Brand Name: Elitecarry
Customer Support: 24/7
Business Operating Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Email: info@elitecarry.shop
Physical Address: 1519 Crecent Shores, Ln Seabrook, TX 77586, USA