Frequently Asked Questions
Welcome to the Elitecarry FAQs:
Welcome to the Elitecarry Frequently Asked Questions (FAQs) section. Here, we provide quick and helpful answers to the most commonly asked questions to make your shopping experience smooth and enjoyable.
GENERAL QUESTIONS:
Q: What is Elitecarry?
A: Elitecarry is a Germany-based online fashion brand offering stylish, comfortable, and high-quality apparel for modern individuals. We design clothing that blends comfort, quality, and timeless style—perfect for every lifestyle.
Q: Where is Elitecarry located?
A: Our business address is Brooktorkai 22, 20457 Hamburg, Germany.
Q: How do I contact Elitecarry customer support?
A: You can reach our support team via the Contact Us page or by emailing support@elitecarry.online. We’re available 24/7 to assist you.
ORDERING AND SHIPPING:
Q: How do I place an order?
A: Browse our website, select your favorite items, add them to your cart, and proceed to secure checkout. It’s simple, fast, and safe.
Q: When will my order be shipped?
A:
- Order Cut-Off Time: 4:00 PM (GMT+01:00) Berlin / 4:00 PM (GMT+00:00) Edinburgh, London / 4:00 PM (GMT-05:00) Eastern Standard Time (New York). Orders placed after the cut-off will be processed the next business day.
- Processing Time: 1–2 business days (Monday to Friday)
- Handling & Packaging: Every order is carefully packaged to ensure your items arrive in perfect condition.
Transit Time (Standard Shipping):
- United States: 6–13 business days (Monday to Friday)
Total Delivery Time:
- United States: 7–15 business days
Q: What is the shipping cost?
A: Free standard shipping is available on all orders within the United States.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with tracking details. You can also track your order via our Track Your Order page.
Q: What payment methods do you accept?
A: We accept multiple secure payment options:
American Express, Apple Pay, Diners Club, Discover, Google Pay, JCB, Mastercard, Union Pay, USDC, Visa
RETURNS AND EXCHANGES:
Q: What is your return policy?
A: We offer a 180-day hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 180 days of receiving your order. See our Return Policy for full details.
Q: How do I request a return or exchange?
A: Contact our support team through the Contact Us page or email support@elitecarry.online to start the return/exchange process.
CONTACT INFORMATION:
Brand Name: Elitecarry
Customer Support: 24/7
Business Operating Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Email: info@elitecarry.shop
Physical Address: 1519 Crecent Shores, Ln Seabrook, TX 77586, USA
LEGAL & POLICY LINKS:
Privacy Policy | Terms of Service | Return & Refund Policy
Our Policies: